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At Toko Assurance, we made the processing of your claims so much easier, convenient, no hassle and more efficient.


For MOTORCAR CLAIMS, we’ll do almost everything for you. In fact, all you have to do is to call us!

  1. In the event of an accident, call immediately our hotline numbers 020-99998656/ 020-2234 8656.
  2. Our Claim staff will be on the accident site within 30 minutes within 20 km radius.
  3. He will get all the necessary information about the accident.
  4. He will represent you and will act to protect your interests.
  5. He will try to negotiate with other party on your behalf in order to obtain a fair and quick settlement when possible.

General Documentary Requirements:

  1. Accident report: Get details of the other drivers and any witnesses (Name, address, phone number and insurance details)
  2. Take photos of the accident ( Damaged vehicles, location, number plates and the other driver's license)
  3. Copy of Insured’s driver’s license
  4. Copy of insurance certificate
  5. Repair quotation and medical bills.

For FIRE INSURANCE CLAIMS, here are the following procedures:

  1. When loss occurred, the insured must immediately inform us by calling our hotline numbers 020-99998656/ 020-2234 8656.

In case of fire, burglary or an incident where there is seriously injured or death, you must inform the police.

  1. After receiving the call, we will send a surveyor to investigate on the scene.
  2. The insured should cooperate with our staff in collecting any information and documents relating to the incident.
  3. The insured must fill-up the claim form brought by our staff.
  4. For minor claims, we will compensate the insured 15 days after receiving the complete documents.

General Documentary Requirements:

  1. Fire Report: details of what happened
  2. Photo of the fire scene
  3. Describe Damage and/or Repair needed
  4. Receipt (Provide receipts of Lost item/s)
  5. Police report
  6. Other related documents

For all Other Claims: Call immediately our hotline numbers 020-99998656 or 020-2234 8656.